Shipping Policy

All items are shipped via the ROYAL MAIL

Domestic orders are shipped using Priority Mail services and usually arrive in 2-3 business days once the package hits the mail. We aim to get orders packed and out the door within 2-4 business days (made-to-order pieces take 2-3 weeks to ship).

International orders are mostly shipped via First Class Mail International. Please message us with any special delivery requests or to arrange an alternative shipping solution. RENA ZEN is not responsible for payment of any duty or import fees.

RENA ZEN is not responsible for unexpected shipping delays caused by circumstances such as severe weather, natural disasters, or other courier delays. We are also not responsible for packages that are lost or damaged in transit.